A message to our customers
We are constantly monitoring the progress of the Coronavirus (COVID-19) outbreak and evaluating its effect on our valued customers and colleagues. Your safety and wellbeing remain Ariston’s top priority in these uncertain times.
Following the latest guidance and advice issued by the World Health Organisation and the Government, we’ve taken practical steps to ensure we can continue to provide consistent levels of service and customer care.
We are aware daily lives are being affected and disrupted but, even as the situation evolves, Ariston will do everything in our power to ensure householders have heating and hot water.
If you are currently self-isolating, or suspect that you might be suffering from Coronavirus, we request that, as a precaution, you inform us when booking an Ariston engineer visit so that we can plan the most suitable approach.
Any appointment involving a customer who is self-isolating will then be reviewed on a case-by-case basis.
We will be constantly monitoring and evaluating demand and capacity throughout the forthcoming months in order to ensure we can assist as many vulnerable people as possible.
Customers concerned about annual servicing – which is vital in maintaining boiler performance and validating its warranty – should be aware this can take place up to 3 months from the date it is due.
For all other work, Ariston engineers have been fully briefed on the health and safety measures required, including:
- Conducting relevant health questionnaire in advance of visiting customers’ homes and properties
- Engineers have been instructed that they must self-isolate if they display any symptoms of COVID-19
- No handshakes on arrival
- Wearing gloves at all times
- Wearing/using personal protective equipment (PPE) that can safeguard the working environment, including face masks, as and when applicable
Maintaining a suitable, safe distance between themselves and customers, according to best practice
Should you have any questions regarding any of the above, please do not hesitate getting in contact with our Customer Service team by calling 0333 240 8777 or emailing firstname.lastname@example.org.